Gorgias

Create Ticket

Create a new support ticket

List Tickets

List support tickets with optional filters

Get Ticket

Retrieve a single ticket by ID

Update Ticket

Update a ticket's status, priority, or other fields

Create Message

Add a message or internal note to a ticket

List Messages

List all messages in a ticket conversation

Add Ticket Tags

Add tags to a ticket by name

List Ticket Tags

List all tags on a ticket

Create Customer

Create a new customer in Gorgias

List Customers

List customers with optional filters

Get Customer

Retrieve a single customer by ID

Update Customer

Update a customer's details

Delete Ticket

Delete a ticket permanently

Ticket Created

A new support ticket is created

Ticket Updated

A ticket is updated

Ticket Message Created

A new message is added to a ticket

Ticket Status Updated

A ticket's status changes

Ticket Assignment Updated

A ticket's assignee changes

Ticket Handed Over

A ticket is handed over to an agent